OPTIONS FOR THOSE CHALLENGED BY DISEASE OR DISABILITY:

When conflict arises, you have several choices regarding how to proceed.  

​LITIGATION

This process focuses on winning and losing.  It allows a third-party, with limited information, to determine the outcome of your dispute.   It is expensive, time consuming, and, at times, necessary.

​CARE COORDINATION

This process focuses on resource education,
care plan development, and communication.  It uses a multi-disciplinary approach to coordinating resources for care.

SUPPORTED DECISIONS

This process focuses on identifying, recognizing an maintaining an elderly or disabled individual's support community.  This allows the supported individual to continue practicing decision-making.

​MEDIATION

The different types of mediation all involve a confidential process conducted by a trained neutral.  Parties have an opportunity participate in customizing a solution to their dispute.  

Recommended Resources:

Bolton, R. People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. Simon & Schuster, 1979.
Doerrfeld, Cori, and Lori Gardner. The Rabbit Listened. Dial Books for Young Readers, 2018.
Doleski, Teddi, and William Hart McNichols. The Hurt. Paulist Press, 1983.
Fast, Julius. Body Language. MJF Books, 1997.
Filley, Alan C. Interpersonal Conflict Resolution. Scott, Foresman, 1975.
Fisher, Roger, et al. Getting to Yes: Negotiating Agreement Without Giving In. Houghton Mifflin Publishing Co., 1977.
Hall, Edward T. The Silent Language. Fawcett Publications, 1959.
Harris, Philip Robert, and Robert T. Moran. Managing Cultural Differences. Gulf Publishing Company, 1989.
Headlee, Celeste Anne. We Need to Talk: How to Have Conversations That Matter. Harper Collins, 2017.
Isenhart, Myra Warren, and Michael Spangle. Forgiving Others, Forgiving Ourselves: Understanding & Healing Our Emotional Wounds. SkyLight Paths Pub., 2015.
Kahneman, Daniel. Thinking, Fast and Slow. Farrar, Straus and Giroux, 2013.
Lax, David A., and James K. Sebenius. Manager as Negotiator. Free Press, 1986.
Lerner, Harriet Goldhor. Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts. Touchstone, 2017.
Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. Penguin Books, 1999.
Ury, William. Getting Past No: Negotiating with Difficult People. Bantam Books, 1991.
Zartman, I. William, and Maureen R Berman. The Practical Negotiator. Yale University Press, 1982.